Refund Policy
OUR Policy
Refund Policy
We are committed to ensuring your satisfaction with our IPTV service. To help you make an informed decision, we offer a trial option before committing to a subscription.
1. Free Trial Period
We provide a 24-hour IPTV Free trial period for a fee of $2.99, allowing you to explore our IPTV service. If you decide to subscribe, the trial fee will be deducted from your subscription package. This ensures you get the full value of your purchase.
2. Eligibility for Refund
- Refund requests must be submitted within 3 days of your purchase.
- Only the subscription fee is eligible for a refund; any applicable taxes or fees are non-refundable.
- The $2.99 trial fee is non-refundable, as it allows you to test the service before subscribing.
3. Refund Deduction
- A 5% processing fee will be deducted from the total amount refunded to cover transaction costs.
4. Non-Refundable Situations
Refunds will not be issued in the following cases:
- Requests made after the 3-day refund window.
- Issues caused by user-side device incompatibility or improper configuration.
- Violations of our terms of service.
Just drop us a request, and we’ll handle the rest.
5. How to Request a Refund
To request a refund:
- Contact our support team with your purchase details.
- Provide a brief explanation for your refund request.
- Allow up to 3 business days for processing and confirmation.
We value your understanding and are here to assist with any concerns you may have. For further support, please reach out to our team.
